FREQUENTLY ASKED QUESTIONS

We’re proud to offer professional house cleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust The Polished Bubble Co.

At The Polished Bubble Co., we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. When you schedule housecleaning services with us, we’ll give you an arrival timeframe of two hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

At The Polished Bubble Co., we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

No. You do not need to be home, although you’re welcome to be! Many of our customers are not present during our cleaning visits and provide us with a key to their home or business and—when necessary—alarm codes. We always keep your keys and access information extremely secure.

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it’s usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it’s also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.

As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.

If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.

No! We schedule with you the day/time that we will be close to your house and give you the quote for free.

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.

The Polished Bubble Co.  is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t typically:

  • Clean toys
  • Clean the inside of your fireplace
  • Pick up clutter
  • Clean your iron
  • Do laundry
  • Wash dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

We understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

 

Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many The Polished Bubble Co. perks!

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

Payments are due on the day of your scheduled service. We no longer accept payments in person, but we accept credit cards, venmo and zelle.

We’re proud to be recognized as a provider of affordable, top-quality housecleaning services. We work with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.

We can also add specialty services to your regular cleaning plan as needed, such as:

  • Fridge interior cleaning
  • Oven interior cleaning
  • Changing bed linens
  • Porch/Patio Cleaning 

At The Polished Bubble Co., our job is simple: We clean houses. We know how much you value your time and we want to help you enjoy more of it.

You’re welcome to share your thoughts about our services on our The Polished Bubble Co. Facebook page, which offers inside information on tips, deals, and promotions. We value our customers’ opinions and it’s our customer feedback that has helped us become one of the best cleaning company in the city.

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and we  is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

We’re happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or workers compensation. The Polished Bubble Co. is proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive The Polished Bubble Co. training to ensure that the quality of our work is always consistent.

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

While our service is non-refundable, we may occasionally miss something at your service or not have it done to your liking. We stand by our promise and we certainly take responsibility for our work. We will work with you until you are 100% satisfied with the services provided.

Our policies about an unsatisfied customer are: Re-Cleaning Guarantee: In order to make sure every customer is completely happy with their cleaning, we offer a Re-Cleaning Guarantee. If you are ever dissatisfied with your cleaning, all you have to do is let us know within 24 hours of your service, and we’ll re-clean at no additional charge. If you report an issue after 24 hours, we can only fix service-related problems until your next scheduled cleaning.

Extra tips to guarantee a smooth experience: Communicate your expectations to the office before the cleaning, in order to avoid any misunderstandings. Do a walk-through after the cleaning to check if anything needs to be re-done.

Yes, you definitely do! Refer a friend in your neighborhood or in our service area and you both get $30 off your next regular cleaning service! (This program does not include discounts for One Time cleanings, only for regular clients.)

Our Deep Cleaning service is the ultimate in thoroughness. Our dedicated cleaning technicians meticulously clean your home from top to bottom, ensuring no corner goes untouched. This comprehensive service goes beyond regular cleaning, leaving your home spotless and refreshed. Check all that’s included here: https://thepolishedbubbleco.com/checklist/ The Initial Home Cleaning is similar to our Deep Cleaning but with one key difference: during the initial home cleaning, we only deep dust rather than hand wipe or scrub. Here are some additional factors to consider when choosing between a Deep Cleaning and a Initial Home Cleaning:

– Your budget: Deep Cleaning typically costs more than Initial Home Cleaning.
– The amount of time you have: Deep cleans take longer than Initial Home Cleaning.
– The condition of your home: For example, if you have ceiling fans that require to be wiped clean, then the Deep Clean is the best option for you.your home gets to the level of cleanliness required for successful future cleanings.

The main difference between them is that in the Deep Cleaning, we’ll hand wipe and scrub where needed. On the First initial clean we don’t handwipe or scrub, we will deep dust.

Here are some additional factors to consider when choosing between a Deep Cleaning and a Initial Home Cleaning:

Your budget: Deep Cleaning typically costs more than Initial Home Cleaning.
The amount of time you have: Deep cleans take longer than Initial Home Cleaning.
The condition of your home: For example, if you have ceiling fans that require to be wiped clean, then the Deep Clean is the best option for you.

Although we understand that some may think it necessary, we do not allow our cleaners to move heavy furniture.

Our employees’ safety and well-being are very important to us, and we are determined to keep them safe. To prevent injuries, our cleaning technicians are not allowed to:

Climb above a 4-step ladder, move items that weigh more than 20 lbs.;
Clean floors on their hands and knees (with exception of bathroom floors);
Or use something that is not a step stool or ladder to climb on top of.
These types of activities put our cleaning technicians in danger of hurting themselves or damaging your property.​

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