Customer agreement – The Polished Bubble

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Customer Guidelines We want you to have the best experience with us. To be the best we can at providing exceptional service, we operate in a fashion that allows us to manage both our clients’ and employees’ needs, expectations, and schedules and accounts for the safety and well-being of all parties. Please take a moment to review our customer guidelines.

Customer Guidelines*

I acknowledge that I have received the Customer Guidelines.

Arrival Window We typically schedule cleanings between 8:00 a.m. and 5:00 p.m. on Monday through Friday. We will provide you with an estimated arrival time, but we work in a one-hour arrival window except for the first appointment of the day, which is 8:00-9:00 a.m. arrival window. Our cleaning technicians will use their best efforts to arrive on schedule; however, traffic conditions, late cancellations, inclement weather, or other unforeseen circumstances may affect the scheduled time. If we are running behind or ahead of schedule, our office staff will contact you with an updated arrival time.

I acknowledge that I have received the Arrival Window Guidelines.

Cancellation Policy We will assess a 50% fee if you cancel with less than 24 "business hours" notice. The client will be billed for service at the full rate for failing to provide My Cleaning Lady access to the home upon arrival, or if we are turned away at the door.

I understand My Cleaning Lady's cancellation policy

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