CUSTOMER GUIDELINES
We want you to have the best experience with us. To be the best we can at providing exceptional service, we operate in a fashion that allows us to manage both our clients’ and employees’ needs, expectations, and schedules and accounts for the safety and well-being of all parties. Please take a moment to review our customer guidelines.
ARRIVAL WINDOW
We typically schedule cleanings between 8:00 a.m. and 5:00 p.m. on Monday through Friday. We will provide you with an estimated arrival time, but we work in a 1-hour arrival window (30 minutes before or after your appointment) except for the first appointment of the day which is the 8:00 – 9:00 a.m. arrival window. Our cleaning technicians will use their best efforts to arrive on schedule, however, traffic conditions, late cancellations, inclement weather, or other unforeseen circumstances may affect the scheduled time. If you require a more specific arrival time please contact our office until 4pm on the business (Monday through Friday) day before your scheduled cleaning.
CANCELLATION POLICY
You are welcome to skip a scheduled cleaning. If you are a recurring customer, we understand things happen. We do ask for at least 72 hours' notice. We will assess a 50% fee if you cancel with less than 72 “business hours” notice. The client will be billed for service at the full rate for failing to provide The Polished Bubble Co. notice less than 24 “business hours” before scheduled service, access to the home upon arrival or if we are turned away at the door.
If you skip a regularly scheduled cleaning, an additional fee will be added to cover the additional work on the next visit. If two or more cleanings are skipped, you will be charged the total, non-discounted price for the catch-up cleaning at the next visit.
All cancellations must be made through our office at (855) 933-3313 for text messages and (470) 0275-1052 for calls, Monday through Friday 7 a.m. to 4 p.m.
